PRIVACY POLICY

1. Who We Are

Handcrafted Audio GmbH
Dornacherstrasse 192
4053 Basel, Switzerland
Email: support@handcrafted.audio

2. What Information We Collect

We may collect the following types of personal data:
Device and usage data: IP address, browser type, operating system, referring URLs, time on site, and pages viewed.
Order and payment data: Name, billing address, shipping address, email address, phone number, and payment method.
Tracking data: Information gathered via cookies, the Meta Pixel, Google Analytics, and other technologies.
Communication data: Information you provide when contacting us.

3. How and Why We Use Your Data

* We collect and process data to:
* Fulfill orders and deliver products
* Communicate with you about purchases or inquiries
* Analyze website traffic and improve user experience
* Run marketing campaigns and retargeting ads
* Comply with legal obligations
* The legal basis for data processing is your consent, performance of a contract, or our legitimate interest.

4. Use of Cookies and Tracking Tools

We use cookies and similar technologies to improve your experience and deliver personalized ads. Key tools we use:
* Meta (Facebook) Pixel for conversion tracking and retargeting
* Google Analytics for traffic analysis
* Consentmo GDPR App to collect and store cookie consent
Tracking tools are only activated after you give explicit consent via our cookie banner.
You may withdraw consent at any time by adjusting your preferences in the banner or clearing cookies in your browser.

5. Third-Party Service Providers

We share data with trusted third parties, including:
* Shopify Inc. (e-commerce platform)
* Meta Platforms, Inc. (advertising)
* Google LLC (analytics)
* Payment processors such as PayPal or Stripe
All service providers process your data only as needed and under strict confidentiality agreements.

6. Your Rights Under GDPR and Swiss Law

If you are located in the EU/EEA or Switzerland, you have the right to:
* Access your personal data
* Correct or update inaccurate data
* Request deletion of your data
* Object to or restrict data processing
* Withdraw your consent at any time
* Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at support@handcrafted.audio.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this document as needed. Changes will be published on this page with an updated effective date.